We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How to return defective products?
Our product exchange policy aims to provide the customer with complete security regarding the products purchased in our store.
Free products (Gifts) are not exchangeable under any circumstances.
All our products are warranted against manufacturing defects. We also carry out product exchanges that came in different from that ordered by the customer.
If you receive a product from us that has a manufacturing defect or is different from what you ordered, follow these steps to make the exchange:
- Please inform our team about the problem via our email or whatsapp by sending clear photos of the defective product or wrong product you received within 3 days of receipt. Please note, we will not exchange or refund after this time.
- Your complaint will be reviewed within a maximum of 2 business days, and if the issue is found, we will contact you via email and you can choose from the following methods:
- Receive a refund of the amount paid.
- Receive a new product like the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use for future purchases.