- When will my purchase arrive?
All purchase may take from 5-15 business days to arrive for US/Europe/Oceania.
- UK: 4-9 business days
- USA: 5-10 business days
- Australia: 7-15 business days
- Canada: 7-15 business days
- Europe: 7-15 business days
- Rest of world: 14-20 business days
- How long it takes to process my order?
As soon as the order is done, we check all the informations to make sure your address and billing are correct. The proccess should take from 12 hours to 5 days to be finished. After that, your order will be packed and shipped.
At this point, you will recieve a email confirmation about your order status.
In case of any unfinished informations, we'll try to contact you by email. If we don't hear from you after 3 attempts, your order shall be cancelled.
- May I cancel my order?
Your order may be canceled if you contact us within 12 hours of purchase. It's not possible to cancel an already shipped order.
In case you need to cancel your order, contact us here: email@example.com
We'll be glad to help!
- I mistyped my information, now what?
You have within 12 ours after purchase to send us a email (at firstname.lastname@example.org) with any corrections needed. After that, it's not possible to change anything.
- Which are the accepted payment methods?
We accept payments via Visa, Mastercard, Discover, Diners, JCB, and American Express and ApplePay.
- Is my personal information secure?
We are using the Shopify ecommerce platform, it has SSL certificate. All payment information is encrypted and protected.
- How much is shipping?
All products has free shipping, for a limited time! Except free products, in this case you only pay shipping. Enjoy.
- How do I track my order?
We may take from 1 to 5 days (from monday to friday, except holidays) to send your tracking code by email whenever the products are available.
In case you need help, write to us at email@example.com. We will be glad to help you!
- I had no updates on my tracking code, is something wrong?
Updates may take from 1 to 3 days to appear. If your code doesn't seem to work, try again a day after.
If you still having problems to track your package, contact us.
Please note that your items may be delivered at different times. If you have further questions, please email us.